Frequently Asked Questions

Who Cleans My Home?
Do I Have To Be Home When They Clean?
How Do I Know You Will Do A Good Job?
What About My Pet?
What Do I Have To Supply?
How Do I Know You Service Fits My Needs?
Can I Count On You To Be There?
How Do I Pay?
Am I Committing To A Long-Term Contract?
Are You Guaranteed?

Who Cleans My Home?
All Maid to Shine Cleaning staff members are screened, trained, insured and bonded. Our staff are highly experienced and offer a service that is second to none.

Do I Have To Be Home When They Clean?
The choice is yours. Most clients find the most convenient and secure method if they are not going to be home when their cleaners arrive is to purchase a lock box and give us the code. This way we have access to your home, without needing to keep a key with us. If your home is equipped with a security system, please make the necessary arrangement to give the team access to your home on the scheduled day. If you would like to give us an alarm code, we will see that it is safe in your file.

How Do I Know You Will Do A Good Job?
No one in the industry goes further to ensure a high quality cleaning than Maid to Shine Cleaning. All of our staff receive thorough training, and most of our team members are backed with a number of years of cleaning experience. Furthermore, we encourage you to email us any comments after your cleaning, this is your opportunity to relay your comments to us. If the cleaning is less than excellent, let us know in detail how we may improve. Your comments are extremely valuable to us.

What About My Pet?
Maid to Shine Cleaning realizes that pets are family! If you would please advise us if you have pets before we clean, we can be prepared when we arrive at your home. We don't want to upset your pet with the introduction of new people, smells and noises. It has been our experience that pets are better kept away or restricted to allow us to clean your house better with less stress on your pet. For health reasons, our staff does not handle any type of animal or human waste.

What Do I Have To Supply?
Nothing. Maid to Shine Cleaning provides all the necessary professional quality cleaning equipment and supplies. If you have a special product you prefer us to use, such as specific wood floor cleaner, granite cleaner or polish, we'll be happy to use it.

How Do I Know You Service Fits My Needs?
We will provide you with a detailed description of what our regular cleaning routine includes. Our regular program is based on the most common tasks requested by our clients. If you have special concerns and would like to delete or add tasks, we can design a package precisely tailored to your needs. Our goal is your satisfaction.

Can I Count On You To Be There?
YES! We always show up because we know how frustrating it is to come home to a messy house. Due to our flexible and ever-changing schedule, we are unable to commit to a specific TIME of day for our arrival. However, we will work with you to overcome any scheduling conflicts and you may call our office the morning of your cleaning if you need an approximate time range.

How Do I Pay?
Simply leave a check out for your cleaning team member before you go to work, or pay the team member directly by check if you're at home. We also accept Visa and Mastercard by phone if you have forgotten to leave a check. We also offer an auto debit option. Please call us to set up to have us automatically deduct your payment from a Visa or MasterCard on the day of your service.

Am I Committing To A Long-Term Contract?
No. We rely on our superior quality of service and your satisfaction rather than any contract to retain you as a client. Should you request our services for regular basis, you will be scheduled indefinitely in advance to reserve your day. Should you choose to reschedule or cancel services, simply call our office a minimum of two business days in advance.

Are You Guaranteed?
Quality is our #1 goal. If any area or item we were scheduled to clean is unacceptable-do not re-clean the area, call our office within 24 hours and we will take care of it. It is important to us that we provide excellent service to all of our clients and by giving you this guarantee, we hopefully will make you a customer for life.